Frequently Asked Questions

Q: Who is Booking.com?

Booking.com was established in 1996 in Amsterdam. In 2005, it joined the Priceline Group (now known as Booking Holdings Inc.). Since then, it has grown from a small Dutch start-up to one of the largest travel e-commerce companies in the world. Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com now employs more than 17,000 employees in 198 offices in 70 countries worldwide.

With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel.

Q: Who is Rentalcars.com?

Rentalcars.com was established in 2004 as TravelJigsaw. In 2010, it joined the Priceline Group (now known as Booking Holdings Inc.) and rebranded as Rentalcars.com. Fast forward to today and we’re making 8 million bookings a year (and counting) in over 53,000 locations across 160 countries. Based in Manchester, our 1,200 colleagues hail from 65 nations: we’ve succeeded because we cater to everyone, whatever their gender, nationality, language or culture.
At Rentalcars.com everything we do is about giving the customer the freedom to discover more. We’ll move mountains to find the right rental car, and bring customers a smooth, hassle-free experience from start to finish.
In 2017, plans were initiated to expand the product and services Booking.com has by offering car hire/rental services and taxi/ground transport through its sister company TravelJigsaw Limited, trading as Rentalcars Connect, Rentalcars.com and Rideways.

Q: Why is my data shared and how will this benefit me?

Both brands are part of the same group – Booking Holdings Inc. As part of the strategy to offer a complete travel experience, we will enable customers to make hotel and experiences reservations (through the brand Booking.com), to make car rental reservations and book taxi/ground transport (through the brands Rentalcars.com and Rideways).

By sharing your information, both brands will be able to better understand product performance and customer behaviour/trends. As a result, we hope we will be able to optimise our partner relationships, customer offerings and create more revenue for you.

Q: What kind of data will be shared?

  • The contents of the contract with you (eg legal clauses, commercial arrangements and financial terms)
  • Company and partner names and contacts (eg Tom Brown, VP at Travelpartner.com) for sales teams
  • Key performance indicators (eg volume of business in the last month/quarter/year)

Q: Will you share sensitive data about my performance with my competitors?

No, we will continue to honour our contractual obligations to treat your business sensitive data confidentially, and will only use it for the reasons outlined above.

Q: How often will my data be shared?

Data will be shared on a continual basis. Existing partners will be informed about the closer business relationship between Booking.com and TravelJigsaw and will be given the right to object to the transfer of their data within a given timeframe. Any data sharing will only be done in line with communications to partners, to the extent necessary to fulfill the intended purposes and unless objected by the respective partner in time.

Q: Will my current contract change?

No, you will continue to hold the same contract with either Booking.com or TravelJigsaw.