Seven Steps For a Successful Onboarding

Everything you need to get your people on board

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Welcome

Welcome to our Travel Manager community! Watch this introduction video and follow the steps below to get started.

Watch the introduction video →

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Spread the word

Access a pre-made email template and download the introduction video to announce the launch of Booking.com to your travellers. We’ve also created a traveller information page to help get them started.

Share the traveller’s video →
Download and send out the pre-launch email template →
Share the travellers’ information page →

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You’re live

Now that Booking.com for Business is live, let your travellers know about it! Download the materials below and share with your colleagues – some assets can be used online (like the intranet post) and others can be printed and used offline (like the poster), so the choice is yours.

Download this template and send out the launch email→
One pager for bookers (print it or share it online) →
Download the intranet post template →
Download the intranet post banner →
Download the flyer →
Download the desk-drop card →
Download the poster →

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Access training

Every day is a school day, so we recommend you request further training to ensure you’re maximising your Booking.com for Business integration. Reach out to your account manager to arrange a session in person or via webinar. In the meantime share this one pager to keep your travellers up to speed.

One pager for bookers →

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Check everything works

We’re sure there won’t be any issues, but please check to make sure that everything is working and all your bookings are going through. If you’re unsure, feel free to reach out to your account manager.

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Send a reminder

Now that you have confirmed that everything is working correctly, we advise you to send this reminder email to your travellers to show them how to search and book Booking.com properties.

Download the reminder email template →

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Onboarding completed!

Congratulations, you’ve now completed the onboarding process! Bookings are going through, everyone knows how to make them, and your workday just got a whole lot easier.

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*Once all these steps are completed, we advise you to check in with your account manager to review the success of the implementation and ensure you’re getting the most out of Booking.com for Business.

Download all materials at once

Would you like to have access to all onboarding materials at once? Download them here.

Frequently asked questions

Need answers? Find them here!

How does Booking.com for Business integrate with my TMC?

Two ways: 
 
1) Via the API to receive real time content typically used by the largest TMCs (BCD, CWT and Amex). Larger TMCs already have platforms for our API to integrate to. Booking.com always recommends integration of our API . 
 
2) Via the Booking.com for Business Tool for medium sized and smaller TMCs (local and regional).  Smaller TMCs do not typically have a platform for our API to integrate to. The tool being a web based solution needs no integration and can be activated within a day.

How are offline bookings (traveller calls the TMC agent direct) serviced by my TMC?

Booking.com for Business Tool: agent makes booking in the Booking.com for Business tool.
API: agent makes booking on their own tool. Requires the latest version of the API.

What is the cost for activating Booking.com via my TMC?

Booking.com content is free of charge.

My TMC needs to be able to access our bookings. How does Booking.com make sure they support the TMC processes?

During implementation, our implementation specialists will provide training through webinars and site visits to ensure companies and TMC agents understand processes for modifications and cancellations, functionalities within the tool, etc. Companies, travellers and agents can access ‘Manage my booking’ to make modifications. Customer Service contactable 24/7 for support on modifications. 

Do I get the same content and prices from Booking.com website via my TMC?

Yes. However, for TMCs using our API, there are options to filter properties. For TMCs using our Booking.com for Business tool, all content is accessible.

Is a contract between a company and Booking.com necessary when integrating via a TMC?

If a company is using one of the big 3 TMCs (AMEX, BCD, CWT) no contract is required between the company and Booking.com, as we already have contracts with these TMCs. The TMC does not need to update the contract they hold with the company.