Until now, Michael has had a hands-on role in almost every business trip that Ladder employees have taken – something he’s relished. “I really like recommending hotels. I get excited for them. I remember my first business trip – I was like a kid in a candy store. So I hope they have a similar experience,” he explains.
But in recent months, with more and more business travel needed, this approach has become unsustainable. Michael simply doesn’t have the time to research hotels for all his employees.
And although it’s growing rapidly, Ladder isn’t big enough to justify having its own travel organiser – meaning that employees have had to make their own arrangements without a clearly defined travel policy. This has created uncertainty for the employees – and it’s an approach that Michael is keen to move away from.