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Booking.com for Business offers small and medium sized companies an easy, cost-effective way to book and manage business trips for the whole team.
Pay no booking, subscription or pricing plan fees, save with Genius discounts of up to 20%, and unlock rewards
Choose from everything Booking.com offers to arrange flights, stays and car rentals in a few clicks
Everyone can use the platform – business owners, travel managers, finance teams, administrators and individual travellers
Monitor traveller locations in case anyone needs help, and track and report on spend for better forecasting and decision making
You make travel happen in your company. You want the best rates and travel options in one quick, smooth booking process. And you’ll be keeping an eye on traveller whereabouts and spend.
In the Booking.com for Business world, you’re an Administrator. You set up the account and have full access, including the ability to assign roles to everyone else.
If this sounds like you, start your Administrator setup now. You can always come back here for guidance on more features.
In your company, you’re often on the move, travelling near and far.
In the Booking.com for Business world, you’re a Traveller. You’re in control of your profile, and if your company Administrator gives you access, you can book and manage your own trips.
If this sounds like you, start your Traveller setup now. You can always come back here for guidance on more features.
Do the essential setup first to get your account up and running. Then follow the management setup to take your account to the next level with features designed especially for streamlining business travel.
Here’s the fundamental company information you need to add to your Booking.com for Business account to start booking flights, accommodation and car rentals for yourself.
When you signed up, you provided some company information. As Administrator, you can update these details anytime.
Good to know: This information is sent to accommodation properties so it's a good idea to keep it up to date for financial and reporting purposes.
Go to: Administration > Company details > Add details > Save
You can add your company logo on the ‘Company details’ page. It will then appear on everyone’s dashboard and help your team distinguish between this corporate account and their personal Booking.com accounts.
Good to know: To make sure your logo displays correctly, please follow these guidelines: Height: 80 px, width: 380 px; formats: PNG and JPEG; file size: 2 MB. We recommend using a white version of your logo with a transparent background.
Go to: Administration > Company details > Upload logo
When you created your Booking.com for Business account, you most likely selected your main country. If your workforce operates in more than one place, you (as Administrator) can add these countries too. Then staff can choose the right country when they join the account and Arrangers can select the correct one for each booking.
Good to know: The currency shown in your bookings is linked to the country selected. If you want to see accommodation costs in GBP, select United Kingdom.
Go to: Administration > Countries/Regions > Add country or region > Choose from the dropdown > Save
You can choose your on-screen language from those available: Dutch, English, French, German, Italian, Polish, Portuguese and Spanish.
Go to: Click flag icon in top-right corner > Select language > Save
Everyone who joins your account has a personal profile – including you. It’s where you can add and update your photo/avatar and contact details. You can also add travel document information, your personal credit card details and more.
Go to: Your initial in the top right corner > My profile
Adding credit cards saves you time when making bookings and gives the company payment flexibility. For instance, you and Arrangers can pay on behalf of Travellers, or you can ask Travellers to pay with their own cards and reimburse them later.
Booking.com for Business bookings have to be paid with a credit card. Accepted cards are: American Express, Mastercard, Visa, Diners Club International. You can also use AirPlus Virtual Cards with a 12-digit number.
As Administrator, you can save up to four cards to your Booking.com for Business account that you, Arrangers and Travellers can choose from when making a booking. Only enough information is shown to be able to select the right card. Once a card is saved, it’s easy to change details or remove it if it has expired.
Good to know: While saving cards reduces time and repetition, anyone who’s making a booking can manually add a card’s details during the booking process.
Go to: Administration > Payments > Add card > Add details > Save
You and your team members can each save credit cards to your own account profiles. Card details saved to an individual profile can only be seen and used by that individual.
Go to: My profile > Payment methods > Add a credit card > Add details > Apply
With your essential information set up, you’re ready to book your first work trip. From your dashboard, click ‘Book a trip’ or the Booking.com for Business logo to start searching.
If your colleagues will use Booking.com for Business too, please continue with the management setup. It covers how to invite other team members and activate more features to help your company save time and money.
After completing the essential setup, you can activate more features to speed up bookings for yourself and your team, and get more visibility over your company’s business travel.
Everyone who uses Booking.com for Business needs a role. These are important because they help each person have the account access they need to do their job and organise their travel efficiently. The person who creates a company’s account is automatically assigned as Administrator. Here are all the roles and what each can do.
Good to know: We recommend that your company has at least two Administrators so someone else can access everything in the account if you’re not available.
Administrators have full access. They can book travel for themselves and others, view all bookings, and make changes for themselves and others. They can also invite and add colleagues, update profiles, manage company details, add company-wide payment methods and set hotel budgets.
A person with the Arranger role - which is great for company travel managers - can make bookings for themselves and anyone in the company. They can also see and change bookings and use the payment methods you've set up, but they can't update saved credit card or company settings.
Traveller is the default role assigned to colleagues when they’re invited to join the company account. They can make and manage their own bookings and manage their profile details. They can’t see anyone else’s bookings. This role gives colleagues autonomy over their own work trips.
A commuter can view their itineraries and update their profile, but can’t make or change their bookings.
A Guest Traveller is someone like a contractor or consultant who doesn’t have a profile in the company’s Booking.com for Business account, but who an Administrator or Arranger would like to book travel for.
| Guest Traveller | Commuter | Traveller | Arranger | Administrator | |
|---|---|---|---|---|---|
| Travel | |||||
| Make and change bookings for yourself | |||||
| Make and change bookings for everyone | |||||
| View everyone’s bookings | |||||
| Create profiles and invite people to join | |||||
| View and update anyone’s profile | |||||
| Set rules and budgets and add payment methods for everyone in the company |
One of the most important features of Booking.com for Business is the ability to add or invite your colleagues to your account. When team members have their own profile, their details are saved. That means you, Arrangers or individual Travellers don’t need to manually input information for each booking.
Everyone can stay on top of their own itineraries and you can monitor locations and spend.
As Administrator, you can add or invite colleagues and manage team details and roles.
Good to know: When you add people, make sure each user’s name matches their passport or photo ID. The system doesn’t currently support special characters, so use only Latin characters.
When you add someone, you create their profile and assign their role. You’ll need their first name, last name and email address. We’ll then send them an email with login instructions.
Go to: Administration > Invite colleagues > Create profile > Enter details > Create now
We’ve created a spreadsheet template so you can add many people at once.
Go to: Administration > Invite colleagues > Create profile > Download template
Find detailed instructions in the Help Centre: How do I add people?
When you invite someone, they’ll receive an email with instructions on how to sign in and create their profile for themselves. They’ll automatically be assigned the Traveller role (you can change this at any time in the future).
Before anyone can self-register, you have to activate the option in your account.
Go to: Administration > General settings > Toggle ‘People can create their own profile’ > Save
Go to: Administration > Invite colleagues > Invite colleagues > Enter email > Invite now
As Administrator, you can view who’s been added, edit names, change user roles, and remove people who are no longer with the company.
Go to: Administration > Manage team
As Administrator, you can save the addresses of up to five accommodation properties that you or your team travel to often. All users can access these saved addresses during accommodation searches.
This feature saves search time if you’ve got preferred hotels near office or client locations, or regular event venues.
Good to know: Simply untick the ‘Save address’ icon to stop saving an address.
Go to: Search bar for Stays > Type accommodation name > In suggested list, click the ‘Save address’ icon to the right
For better visibility into why trips are taking place, Administrators can activate the ‘Reason for travel’ feature.
Once activated, every user will be prompted to provide a reason before they can complete their booking.
Good to know: In addition to entering details like ‘end of year client presentation’ or ‘annual industry conference’, this space is useful for adding cost centre or project numbers.
Go to: Administration > General settings > Toggle ‘Reason fo travel’ > Save
As Administrator, you can set upper limit accommodation budgets by country and city to have better control over spend, while still giving your travellers choice.
When travellers search for a stay, any property that’s over the budget will be visually flagged. You can edit a hotel budget amount or delete the budget for a country at any time.
Good to know: While travellers won’t be blocked from booking any accommodation, this budget notification can help encourage them to choose a different property.
Go to: Administration > Hotel budgets > Add budget > Add details > Create budget
Once you’ve completed the essential and management setups, you and your colleagues can quickly and easily book work trips with Booking.com for Business. You’ll have more visibility over where teammates are going and you’ll know that they can take advantage of Genius discounts to save money.
Here’s the fundamental information you should add to your account, plus some of the important features that will help you get to know Booking.com for Business to book flights, accommodation and car rentals for yourself.
If you travel to more than one country, you can change the location as necessary for each booking.
Good to know: The currency shown in your bookings is linked to the country selected. If you want to see accommodation costs in GBP, select United Kingdom.
Go to: The flag icon in the top right corner > Select a country
You can choose your on-screen language from those available: Dutch, English, French, German, Italian, Polish, Portuguese and Spanish.
Go to: Click flag icon in top-right corner > Select language
You have a personal profile within your company’s account. It’s where you can add and update your photo/avatar and contact details. You can also add travel document information, your personal credit card details and more.
Go to: Your initial in the top right corner > My profile
Your Administrator can add company credit cards to your account to help you save time when making bookings. If you’ve been given permission to use a card or cards, you’ll have the option to select them during the booking process. You can also save a credit card to your own profile that only you can see and use.
Booking.com for Business bookings have to be paid for with a credit card. Accepted credit cards are: American Express, Mastercard, Visa, Diners Club International. You can also use AirPlus Virtual Cards with a 12-digit number.
Good to know: While using a saved card reduces time and repetition, you can add a card’s details during the booking process.
Go to: My profile > Payment methods > Add a credit card > Add details > Apply
Your Administrator can save up to five accommodation addresses to make it easy to select properties you and your colleagues travel to often.
This feature saves search time if you’ve got preferred hotels near office or client locations, or regular event venues.
Go to: Search bar for Stays > Type accommodation name > In suggested list, select the saved property
Your Administrator can set upper limit accommodation budgets by country and city to give you choice while minimising spend.
When you search for a stay, any property that’s more than the budget will be visually flagged. While you won’t be blocked from booking any accommodation, you can decide to choose a different property.
With this essential information set up, you’re ready to book your first work trip. From your dashboard, click ‘Book a trip’ or the Booking.com for Business logo to start searching.
If you ever need support with the platform or your bookings, you can always access the Booking.com for Business Help Centre.
Here’s how to get assistance and stay up-to-date with Booking.com for Business. We’re always here to help you get the most out of the platform.
The Booking.com for Business Help Centre contains helpful articles with visuals. These articles answer frequently asked questions about platform settings, managing roles, making and managing bookings, and more. You can also contact customer service and report any technical issues from here.
The Booking.com for Business resource hub is your home of business travel learning. Explore blogs, guides, articles and ebooks covering SME business travel management, policy building, expense control, accommodation strategies and much more. You can also get quick answers from the FAQs.
Join us at upcoming events and webinars to discover the latest features, learn how to save time and money on business travel, and meet our friendly team.
Create a business travel policy today to set out specific booking guidelines, spending limits and contact information for your whole team.
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