Discover how to make business travel more inclusive by understanding the challenges that business travellers face.
Travelling for business can be an exciting and rewarding experience for employees, but it can also pose challenges for those with disabilities, health conditions or diverse needs.
Just like they are essential to your company culture, diversity and inclusion are an important aspect of business travel. Let’s take a look at the main inclusivity challenges that your employees may face while travelling for business and how you can make business travel more inclusive.
Research shows that having a diverse and inclusive workplace leads to higher employee retention and higher revenue growth. But diversity in the workplace doesn’t necessarily make a company inclusive.
To achieve diversity, equity and inclusion in the workplace, having a pool of employees coming from different backgrounds, races, sexual orientations, abilities or religions is only a starting point. Your business also has to empower and trust these employees to make them equally involved in the workplace.
Does your company employ a good proportion of women? If so, that’s great, but how many of those women are in managerial positions or part of the C-suite? How about people of colour, with disabilities or from the LGBTQ+ community? Having diverse employees in leading positions is key to achieving inclusion in the workplace.
Business travel can be fun and exciting for employees, but it can also be a source of stress, discomfort and even insecurity if they aren’t included. Here are some of the challenges that specific employee groups can face when travelling for business:
To support your employees in their business trips and provide an inclusive travel experience, it’s essential for your company to have a strong business travel policy.
The more your business travel policy is inclusive, the better supported and protected your employees will be and the more motivated and efficient they’ll be at work. You can develop an inclusive business travel programme by addressing the following points:
Having an inclusive workplace that encourages open communication and trust can make your employees feel more comfortable sharing their specific needs. Listen to your employees when they share their concerns and carefully assess their demands to support them in the best way you can. Consider updating your business travel policy and adopting a travel management solution that addresses their needs.
To make sure that all your employees’ needs are taken into account, offer them flexible transportation and accommodation options. Giving your employees more autonomy to book the option that suits them best can improve their travelling experience by reducing stress and anxiety, and accommodating specific needs.
Create a safe experience for your employees by doing research and providing guidelines about destinations and properties where LGBTQ+ travellers and people of colour are welcome. Offer your employees access to travel guides, apps and websites for safety information and legal resources about the LGBTQ+ community in the destination country, especially those where LGBTQ+ rights may not be protected.
Likewise, make sure employees of colour have access to information regarding possible discrimination or challenges they might face in the destination country. Of course, you should encourage conversations about concerns around safety and clearly indicate what support is available in case of need. If an employee doesn’t feel safe travelling, you should find a solution, whether it’s carrying their duties through online meetings or travelling to a different destination.
Allow female travellers to make accommodation choices they feel safe with and stay in an area where they won’t be isolated. If needed, allow them to travel with a companion (if allowed, that should also apply to other business travellers), especially if they have concerns about safety or late-night travel. To achieve higher diversity in business travel, make sure to provide female employees with information about potential cultural differences and how they should adapt to the destination's culture.
If a female employee doesn’t feel comfortable or safe going on a business trip, discuss with them about other options available. In any case, you shouldn’t put your employees at risk.
To be inclusive towards your employees with disabilities, the first step is to make sure that your employee data is accurate so that you know who has a disability that needs to be taken into account for travelling.
Make sure that your employees don’t book their business trips outside of your business travel platform and that it includes filters to search for accommodation options that offer facilities for disabled guests. In terms of transportation options, inform employees who will need assistance at the airport of what the procedure is. As per business travel policy, all European airports and airlines are required to offer assistance to disabled travellers free of charge. Travellers who have a disability or reduced mobility can be provided with a wheelchair, get help to board the plane or support connecting to another flight. They can also get seating accommodation assistance that meets their needs and assistance with loading and stowing their luggage.
To go from the airport to the final destination, accessible travel solutions such as adapted rental cars can be pre-booked to accommodate the specific needs of your employees.
It’s also good practice for all travellers to carry any medical prescription they may have on them in case authorities at the airport request to check it.
Neurodivergence is the umbrella term used to define how someone's brain processes information, functions and behaves differently from what is considered typical. Neurodivergence includes autism, ADHD, dyslexia, dyspraxia and more.
Neurodivergent employees often have different needs or preferences than other employees when it comes to business travel. For example, being in an airport or taking a flight involves a high sensory input that some neurodivergent people may not be able to deal well with. To make your employees feel more at ease, consider giving them access to the airport’s lounge where they’ll be able to relax and get away from the buzz of the airport (and do some focused work while waiting for their flight). Likewise, queuing for security and passport checks can be a very stressful experience, so why not look into getting a membership to allow your business travellers to access the priority security lane and passport control?
The best thing to do is to ask your employees what option is best for their needs.
Some of your employees might have strict dietary requirements that should be taken into account when booking transportation and accommodation options. Employees who follow a vegan or vegetarian diet or who have specific allergies, intolerances or coeliac disease should still have food options available when travelling.
Likewise, religious business travellers may have specific dietary needs, such as not eating meat or fish, or eating only Halal or Kosher foods. So make sure to plan ahead and communicate effectively with the airlines or hotels you’re partnering with so they can cater to employees’ specific needs.
To be inclusive when it comes to business travel, it’s essential you take into account cultural differences and religious holidays. You can pay special attention to not asking employees to go on a business trip during an important religious holiday or show some flexibility. You can also help your employees with their business trip by educating them about the cultural specificities of that country such as greetings or dress code.
Raise awareness about workplace diversity and inclusion by providing information regarding the challenges that employees may face, especially during business travel. Whether it’s employees, managers or travel specialists, everyone in the company needs to have the knowledge to handle inclusivity challenges. A few topics to train your employees on are disability awareness, cultural differences, safety and emergency procedures. You can also recommend some contacts, websites or apps to help your employees navigate their business trips.
To evaluate the quality of your employees’ business travel experience, there is nothing like asking them for feedback. You can do so through in-person meetings or anonymous surveys. Your business travellers’ impressions will help you identify any possible improvements and review your accessibility and inclusivity policies regularly. Be open to listening to any concerns regarding safety and inclusion and share how you can offer support in case of need.
By fostering an inclusive company culture where all employees feel valued, you’re laying the basis for an inclusive business travel experience. Your company culture can be more inclusive through the following actions:
As an employer, you have legal and ethical obligations to make sure your employers are safe when they travel for work. This duty of care concerns all aspects of a business trip, from the preparation to the return home. Before sending an employee on a business trip, you should always assess risks, have an up-to-date travel policy, make sure that employees are insured for any risk they might incur and be able to provide support at any time.
To make your employee’s business travel experience as inclusive as possible, keeping yourself informed and asking for direct feedback from business travellers in your company is key. Cultural awareness will also help you better protect and include your employees when they’re travelling abroad.
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